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(HOW TO COMPLAIN EFFECTIVELY Can I get my money back if I buy faulty goods? Is there anything I can do about noisy neighbours? Should I pay the whole bill at a restaurant if the staff were rude? Can I claim financial compensation if my doctor gave me the wrong treatment? Most of us at some time feel we have good reason to complain, but don't. Often this is because we are not sure how to go about it or we think we will be wasting our time. Whether your complaint is against a local shop or a government department, this practical guide will tell you how to act and how to ensure your complaint gets maximum impact. Steve Wiseman runs the Norwich Citizens Advice Bureau and this book is based on his experience of dealing with these problems on a day-to-day level)
All of our books are second hand, and while you may not get the exact copy shown in the picture, all of our books are in very good condition. Removing stickers from a book may damage it, so we refrain from doing so. If you see a price sticker on a book, please ignore it.
