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Product Description
Argues that companies that offer what their customers consider superior quality products and services will be most successful, and provides advice on reaching that end
All of our books are second hand, and while you may not get the exact copy shown in the picture, all of our books are in very good condition. Removing stickers from a book may damage it, so we refrain from doing so. If you see a price sticker on a book, please ignore it.
